Here are some things you can do if your webcam isn’t working:
If you are still experiencing a problem after taking the steps above, submit a report.
- Check that your webcam is switched on and plugged into your computer.
- Make sure another program isn’t using your webcam. Check all instant messaging programs, browsers and video editing software.
- Check that your webcam is compatible with your operating system.
- Download the most recent drivers for your webcam from the webcam manufacturer's website.
If you are still experiencing a problem after taking the steps above, submit a report.