Here are some things you can do if you’re having trouble with video calling:
  1. Check your webcam.
    • Make sure another program isn’t using your webcam. Check all instant messaging programs, browsers and video editing software.
    • Check that your webcam is compatible with your operating system.
    • Download the most recent drivers for your webcam from the webcam manufacturer's website.
  2. Get your software up to speed.
    • Close and restart your browser. Make sure the browser you're using is supported.
    • If you are using Windows, make sure that you have the latest version of Microsoft DirectX.
    • Note that some antivirus software, including AVAST Free Antivirus, cause problems with Video Calling. We're currently working on resolving this issue.
  3. Make sure your hardware is compatible.
    • To run the Skype software, your computer should have an Intel Core 2GHz or faster processor with 1GB or more of RAM. Many netbooks, including ones using the Intel Atom, are too slow to run Video Calling successfully.
    • You may want to try a different computer if yours contains a known slow chip. These include Intel Atom, Intel Pentium D, and AMD64 CPUs.
  4. Check your network.
    • Some wireless networks are spotty. If it’s possible to avoid wireless, it’s good to give that a shot.
    • If you're using a dial-up network, try switching to broadband. We recommend 500kbps upstream and downstream.
    • Some corporate networks block Skype traffic which can prevent the service from fully operating.
If you are still experiencing a problem after taking the steps above, submit a report.

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