Please contact TrialPay for help with an advertiser offer/promotion by following the steps below:
  1. Click on the "Buy More" link from the Payments tab of your Account Settings or on the "Get More" link that you can find under the game bar, visible on the right hand side of the screen once you are within an app.
  2. If you have a saved payment method, click on the "Change" link.
  3. Click on the "More Payment Options" link
  4. Select "Earn credits" and click "Continue".
  5. Click on "Help" on the top right of the TrialPay Offer Wall.
  6. Under Check Your Offer Status, click on the "See My Offer Status" link.
  7. Select the app from which you accessed the offer/promotion if you intended to earn in-app currency (e.g. CityCash) or select "Facebook Games Dashboard" if you completed and offer/promotion to earn Facebook Credits.
  8. Click on "Report a problem" next to the offer you are having a problem with and follow the instructions provided. Please note that the option to report a problem will appear 30 minutes after accessing the promotion, which should allow enough time for a transaction to be fully processed.
Note that you must access one of the promotions in order to submit a request. TrialPay will assist you with your questions and concerns upon receiving your support request.

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