We're sorry you're having trouble uploading photos! Please try these troubleshooting tips:

Make sure you have the latest version of Adobe Flash. This fixes the problem most of the time. First you'll need to uninstall any outdated versions of Adobe Flash that you might have on your computer. Then, get the latest version of Adobe Flash. Make sure to quit all web browsers during the installation process.

Try using unedited versions of photos. Editing photos using other software beforehand can cause them to upload incorrectly or fail to upload entirely.

Check the photo format. We only support certain types of image formats, so we recommend using .jpg, .bmp, .png, .gif, and .tiff files.

Check the size of the photo. We recommend the photo does not exceed 15MB.

Check your browser. Make sure you're using the latest version of your browser and the most up-to-date version of Adobe Flash.

If you're still unable to upload photos after reviewing the information above, please report this issue.

Need help learning the basics about creating an album? Check out how to upload photos.


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